Quick Answer: How Do I Talk To A Real Person At Optus?

What is the phone number for Optus faults?

13 13 44Once you have this info contact our Service Difficulties & Faults Team on this contact number.

Calls to this number from an Optus Mobile Phone are not timed.

Call us on 13 13 44 (Open 24/7)..

Does Optus have a call Centre in Australia?

Optus. “Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries. We monitor all of our contact centres to ensure calls are placed to the right area and that customer queries are answered appropriately.

What is my Optus service number?

You can find your phone number or username displayed in the top bar in My Optus app. If you’ve already registered for My Account, you can see your phone number or username by logging into My Account. Check out how to register for My Account here. Mobile phone numbers can be retrieved via SMS.

What time does Optus customer service open?

Optus Business Support Mon-Fri between 8am-5pm.

What number do I call to check my Optus balance?

Text the word ‘bal’ to 9999 to receive an SMS with your Prepaid account balance. To hear your Prepaid balance over the phone, call 555 from your mobile phone and choose ‘Option 1’.

How do I chat online with Optus?

Live Chat can be reached on this link → https://www.optus.com.au/livechat. You can also get in touch with them via the My Optus app.

Can I choose my mobile number Optus?

To choose your own mobile number with Optus, you have to either walk into an Optus shop and speak to a technician or seek support on the Optus official website. Selecting a particular number available will charge you $77. Getting a new mobile number will charge you $55. This is the charge of a simple change of number.

How do I talk to Telstra in Australia?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How do I talk to someone at Optus?

If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?1300 417 220. Mon – Fri: 8am – 9pm. … 133 937. Mon – Fri: 8am – 8pm. … 133 937. … 1300 555 241. … 1300 417 220. … 133 937. … 133 937. … 1300 555 241.

How do I check my credit with Optus?

Prepaid Mobile Phone ToolsMonitor your usage & Prepaid balance via My Account.Take note of automated usage alerts sent via SMS (compatible plans only)Check your usage or balance via SMS: Text the number 1 (one) for balance or the number 2 (two) for usage to 9999.Check your Prepaid balance by calling: 1509.More items…

Can Optus see my internet history?

Yes, sorry – you’re right. ISPs only know what ip address you were using at any given time. It would have to be cross-referenced against access logs from a given site to know who had visited that site. So the answer therefore is that Optus does not track internet history.

Where can I complain to Optus?

To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint …

Is Optus open today?

Shop the latest mobile phones & tablets. Find awesome value broadband internet, home phone & TV entertainment packages at Optus….Yes Optus – Temporarily Closed.DayOpening timesThursday9:00 AM – 6:00 PMFriday9:00 AM – 6:00 PMSaturday9:00 AM – 5:00 PMSunday10:00 AM – 5:00 PM3 more rows

What is the email address for Optus?

The email address is just your username @OPTUSNET.com.au.

Can I ask to speak to an English call Centre?

No, it is not rude to ask for someone who speaks clear English when calling a company. In fact some companies actually instruct their call centers to transfer to someone in the states upon a customer’s request.

Does Telstra use overseas call Centres?

Telstra use contractors in call centres overseas they don’t directly work for Telstra.

How do I check how much data I have Optus?

You simply have to text ‘MENU’ to 9999 from your Optus mobile number. You will then receive an extensive numbered list of functions that you can choose from. Send the corresponding number of the data usage option to 9999. You will receive a message back that tells you how much data you have used.

How do I find my SIM phone number?

Finding the SIM number in SettingsOpen your Apps list and tap on Settings. Scroll to the bottom of the menu and press About.Tap Status. On some phones like HTCs, this may be called ‘Phone Identity’.Tap IMEI Information.Your SIM number will show as either the ‘IMSI’ number, or the ‘ICCID number’.